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INFORMATION TECHNOLOGY AND INFRASTRUCTURE LIBRARY EXPERT: AN OVERVIEW

Information technology and infrastructure library more commonly abbreviated as ITIL is an outstanding framework for controlling and managing Information Technology service delivery all around the globe.

The ITIL EXPERT certification is for those who would like to demonstrate their entire capabilities in the ITIL domain. The key role of this certification is to provide endless benefits and possibilities as far as personal and professional development is concerned.

WHY CHOOSE WAY2CAREER?

Way2career provides a flexible tutoring environment to ensure effective learning for the participants. Moreover, the training provided is as per the contemporary trends going on in the industry in order to produce professionals who are Industry-ready. Hands-on practical knowledge is delivered through industry-based projects that allow you to venture into the actual world to utilize your learning.

Furthermore, the classes that are delivered are in recording mode hence participants can access them whenever and wherever they want. Even the curriculum and learning modules are designed in a structured manner to provide an unswerving learning experience.

We are fully committed to developing courses that not only help individuals learn but also focuses on their development as a whole.

OBJECTIVES OF ITIL EXPERT CERTIFICATION 

One of the main objectives of the ITIL expert certification is to provide you with the knowledge of how you can work towards adding value to an organization.

With this certification, you will be able to achieve gradual cost reductions and better cost justification for your organization.

Your decision-making skills will be improved thereby increasing productivity and quality accompanied by a decrease in risks.

Gain insight into how to build effective communication systems in an organization and how you can motivate others towards a practical approach to service management.

EXAM FORMAT

The exam is divided into 5 papers containing 10 multiple choice based questions each. So, all in all, there are 50 MCQ based questions and you are required to secure a total of 75% that is 35 correct out of 50. The exam is a closed book exam and you will be given a total time of 120 minutes to complete the papers.

ELIGIBILITY

There are certain eligibility requirements that are mandatory in order to obtain ITIL expert certification and are as follows:

 

  • ITIL Foundation level certificate 
  • A minimum of 17 credits from ITIL Foundation and ITIL intermediate levels.

 

  • If you are planning for ITIL expert certification then you must pass the MALC (managing across the life cycles) and should obtain a total of 22 credits.

POSSIBLE JOB ROLES AFTER COMPLETING THE CERTIFICATION 

There are endless opportunities for an ITIL expert. Various organizational functions can be handled seamlessly by an ITIL expert. They are trained excessively to manage IT operations management, Technical management, Database administrators, Service delivery team members, Service desk, Manager and many more. 

COURSE HIGHLIGHTS FOR ITIL EXPERT CERTIFICATION 

The total training is of 10 hours and along with the training, get the best-in-class materials to help with the learning process. Along with this, we have collaborated with Industry expert trainers for tutoring. Moreover, several cover-up sessions are provided until 6 months from the date of joining the course.

Curriculum

  • Sl. No.
  • Chapter
  • Chapter - 1
  • Introduction to Service Management
  • Chapter - 2
  • Service Strategy
  • Chapter - 3
  • Service Design
  • Chapter - 4
  • Service Transition
  • Chapter - 5
  • Service Operations
  • Chapter - 6
  • Continual Service Improvement
  • Chapter -7
  • Technology and Architecture
  • Chapter - 8
  • Summary and Exam Preparation

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