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ITIL® Intermediate SD Certification Training:

The IT sector is allowed by ITIL service design to manage practices and project services, methods and plans that make the introduction of services more comprehensible into a living environment. This confirms the client satisfaction, quality service transfers, and cost-effective service facility.
The ability of IT pro can be validated by the ITIL Service Design certificate to frame the reliable service design practice so that proper support can be given to IT with user essentials and business. The program is of help to the individuals in teaching to form, utilize and progress service design in the settings of IT, that make you for the master’s level of IT of the ITIL outline.
Proper emphasis is given to the IT service design concepts so that planning can be done in the IT infrastructure as per the service strategy procedure that aims at reducing the total cost of ownership. The main aim of this is to generate a strong IT infrastructure design.
The individuals will learn to project, execute and augment the service design manners and to achieve the skills that are essential to take the ITIL intermediate qualification.


  • Sl. No.
  • Chapter
  • Chapter - 1
  • Introduction to Service Design
  • Chapter - 2
  • Service Design Principles
  • Chapter - 3
  • Service Design Processes
  • Chapter - 4
  • Service Design Technology Related Activities
  • Chapter -5
  • Organising for Service Design
  • Chapter - 6
  • Technology Considerations
  • Chapter - 7
  • Implementation and Improvement of Service Design
  • Chapter - 8
  • Challenges, Critical Success Factors and Risks